Frequently Asked Questions


Frequently Asked Questions about payroll for direct payment users can be a useful way of finding out the answer to your query without having to search through all your paperwork, or contact your payroll co-ordinator.

How do I pay my Tax/National Insurance?

Deductions are made from the payslips but left in the Direct Payment (DP) account. We will write every 3 months to request HMRC payments to cover any Tax/N.I due.

How are my PAs holidays calculated?

Your PA is entitled to receive a paid annual leave entitlement of 5.6 weeks pro-rata (inclusive of all bank holidays) during a complete holiday year.  In their first holiday year annual leave entitlement will be proportionate to the amount of time left in the holiday year.

PA’s are entitled to 5.6 weeks annual leave based on their average weekly working hours.

Eg (10 hours x 5.6) = 56 hours leave a year.

We will record your PAs annual leave for you provided you keep us informed of any holidays taken. For this purpose you should assume that the leave year runs from 1st April to 31st March each year and this should be reflected in your PA’s contract of employment.

Will my PA be able to claim Statutory Sick Pay?

Pa’s may be entitled to Statutory Sick Pay providing they meet the qualifying conditions.

To qualify for Statutory Sick Pay (SSP) you must:

  • have been ill for at least 4 days in a row (including non-working days)
  • earn at least £109 (before tax) per week

SSP is paid for days that are ‘qualifying days’ and these are normally those days required to work under contract. The maximum liability to pay SSP is 28 weeks in one spell of sickness or ‘linked periods’ of illness.

For the first 7 days of illness, your employee can provide a self-certificate and after that period, they must provide an official doctor’s sick-note. You should send these into Your Payroll and complete a Pay Variation Form so that we can process the adjustments.

The current rate of SSP per week can be found on the government website here

Why are there 2 payslips?

One is for the PA(s) and the other is for the PA to sign and to keep for audit.

Why is there a difference between the council rate and the PA rate?

The difference is to allow enough money to stay in the account to cover holiday pay, sick pay, the next year’s Employer Liability Insurance and any other emergencies.

When does my DP money go in to the bank, and when do I pay my PA?

Funds are credited to the DP bank account every 4 weeks; you pay the PA wage(s) the following week and we provide you with the payroll dates.

What happens when someone dies?

We will produce a final payslip and final tax calculation and ask you/family member to cancel your standing order for payroll fees. Once all outstanding payments are cleared you wait for the council to contact you regarding the remaining funds in the DP account.